How to get the most out of your customer visits

Helpful tips for product managers.

Photo by Amy Hirschi on Unsplash

“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” — Sam Walton

“Spend a lot of time talking to customers face-to-face. You’d be amazed how many companies don’t listen to their customers.” — Ross Perot

“Imagine your customer is your best friend — listen to their concerns, be a shoulder to lean on and then shift the focus from what went wrong to how you can help make it right.” — Rachel Hogue

Takeaway

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Product Manager and Certified Scrum Product Owner https://arjunken.com

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